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Communications Officer

Apply now Job no: 495939
Work type: Regular
Location: Malibu Campus
Categories: Public Safety

Under the direction of the Communication supervisor, the Communications Officer receives emergency and non-emergency calls and records significant information, addressing problems and requests by coordinating available resources and providing solutions.

Duties

  • Support the University mission, ethics code and all applicable standards and policies by facilitating a safe, peaceful, and orderly community through education, enforcement, emergency response and services delivered 24-hours a day, 365 days per year.
  • Under the supervision and leadership of the lead communications officer, perform a full range of radio, telephone, and CCTV operational duties in our 24-hour communication center.
  • Dispatch public safety officers, fire, medical, and parking personnel to calls for service, based on priority, location, and resources available.
  • Accurately track, monitor, and document officer activities during their shift; correctly discriminate between emergency and non-emergency calls; and effectively prioritize calls for service.
  • Complete detailed CAD (Computer Aided Dispatch system) entries for all calls.
  • Devote full attention to monitoring and responding to communication systems.
  • Simultaneously coordinate multiple communications tasks under stressful conditions.
  • Operate communications equipment, including radios and computers; monitor CCTV system; alarm panels; electronic communication, and visual controlled access entrances in the communications center; and appropriately coordinate any necessary response.
  • Develop and maintain positive community relations through community oriented public safety goals as applicable individuals contact the communications center by phone or in the reception center.
  • Collaborate with and support Public Safety personnel and members of the Pepperdine community to foster and maintain a positive, honorable, fiscally prudent, efficient and professional work environment.
  • Respect and honor the values of and commitment to Christianity which is foundational to Pepperdine University.
  • Uphold University mission through work performed.
  • Perform other duties as assigned.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: High school education or equivalent required. Broad knowledge of the University; familiarity with the scope of responsibilities of the public safety department, L.A. County Sheriff's Department, L.A. County Fire Department, and California Highway Patrol. Possess or obtain within the first 90 days of employment CPR and basic first aid certificates. Ability to obtain knowledge of law enforcement and public safety methods. Ability to obtain knowledge of local, state, and federal laws and including the California Vehicle Code. Supportive of the Christian mission of Pepperdine University; ability and desire to promote the University's mission. Supportive and willingness to adhere to the University's Code of Ethics. Ability to type 30wpm. Ability to remain calm in emergency situations. Excellent telephone etiquette with strong customer service skills. Strong interpersonal and communication skills, including a pleasant disposition; an ability to communicate with diplomacy and tact in sensitive situations. Ability to maintain confidential information. Ability to exercise sound judgment and work independently. Ability to handle multiple, simultaneous responsibilities in stressful situations. Ability and willingness to work a wide variety of shifts including late night/early morning hours, weekends and holidays. Possibly working extended shifts on short notice and/or being called into work outside normal scheduled hours. Strong oral and written communication skills. Able to enter data into a variety of computer software programs; communicate daily on e-mail. Must possess a valid Class C, California driver license and good driving record.

Preferred: Six months related work experience preferred. Computer database training and formal law enforcement or fire police dispatch training preferred.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening.

This is a regular, nonexempt, 40 hour per week position.

Salary: $17.33 per hour

Advertised: Pacific Daylight Time
Applications close:

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