Search by Keyword or Location


Project Manager, IT Client Services

Apply now Job no: 495947
Work type: Regular
Location: Malibu Campus
Categories: Technology, Information Technology

The Project Manager, IT Client Services supports a technology vision and provides the operational execution for development and implementation of integrated enterprise-wide business technology solutions. Applies and promotes IT project management framework and processes for Client Services. Provides routine reports on division and project progress, conducts needs analysis, and recommends both project and business process improvements. Facilities interdepartmental tasks for related IT projects, works with stakeholders in conjunction with various IT areas to see tasks to completion.

Duties

  • The Project Manager (PM) takes ownership of assigned projects and plays a proactive role towards the goal of project completion from start to finish. The PM will consult with fellow Client Services (CS) managers and team leads in their use of project planning, resource planning, risk planning, and communications planning in collaboration with their respective supervisors. The PM will provide qualitative and quantitative inputs on project status; staff participation; staff availability; use of tools, templates, and methods as related to Information Technology's (IT) portfolio of projects. The PM will interface between IT project managers and University stakeholders to facilitate the alignment of IT projects with the University's strategic goals. The Project Manager plays a neutral role in deciding which projects are to be done, but plays a leading role in providing project-related metrics to CS senior leadership.
  • The Project Manager collaborates with the managers/staff of Client Services and our stakeholders, by researching, recommending and initiating project management standards and innovations in support of teaching, learning, research, and administrative functions of the university. The PM applies a "best practices" framework for project managers to complete projects within the IT project portfolio selected by CS senior leadership. The PM routinely meets and communicates with colleagues and stakeholders to assess project status and promote a solutions-oriented mindset. Through the lifecycle of projects and tasks, the PM will address challenges, explore opportunities, and shepherd teams to operate and communicate effectively and efficiently.
  • The Project Manager will establish and maintain success metrics for each project. Duties in this area will include, but not be limited to: identifying existing (or creating new) metrics for all areas of Client Services; helping create systems or processes to simplify recording data; helping create systems or processes to simplify and speed up reporting of metrics/outcomes for each area of Client Services. The PM will create or assist others to create routine reports on CS project and team performance.
  • The Project Manager will also undertake special projects as directed by the direct supervisor or CS senior leadership.
  • The position will invest time to ensure his/her technical project management skills are current as well as continually seeking to improve his/her leadership, communication, and management skills.
  • Serves on various committees, internal and external to the information technology division.
  • Upholds University mission through work performed.
  • Performs other duties as assigned.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor’s degree in related technical/business areas or equivalent work experience. Minimum 1 year in Information Technology or equivalent business experience. Responsibilities including technical knowledge in one or more areas of IT; small- and large-scale project management; budget management; presentations and training; organizational development and change management. Strong written and verbal communication skills. Strong organizational and interpersonal skills needed to work effectively with a wide variety of internal and external resources. Strong decision making skills and ability to work under pressure.

Preferred: Master’s Degree, preferably in Computer Science, Information Systems, Business, or related field. Recent experience in enterprise-wide technical projects strongly desired; Higher Education experience desired; broad knowledge of one or more processes/services; Business experience should include assignments in multiple business and technical processes and financial management; Leadership experience in managing cross-functional teams and influencing senior level management and key stakeholders; Demonstrated ability to conceptualize, launch, and deliver a portfolio of services that meet business demands on-time and within budget. PMP certification; Strong technical skills in Information Technology; In-depth knowledge of waterfall project management practices and the Project Management Body of Knowledge (PMBOK); Excellent written and verbal communication skills. Excellent organizational and interpersonal skills needed to work effectively with a wide variety of internal and external resources. Excellent decision making skills and ability to work under pressure. Strong leadership skills with a proven track record of building and leading strong teams. Experience in following emerging trends in both technology and project management practices. Expertise in the use of major project management and collaboration software, including MS Project, ProjectManager.com, MS Office, email, calendaring, and emerging collaboration tools (wikis, Google Apps, web conferencing, etc.).

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening.

This is a regular, exempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Daylight Time
Applications close:

Back to search results Apply now Refer a friend

Share this: | More

Refine Your Search