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Student Accounts Coordinator, School of Law

Apply now Job no: 497191
Work type: Regular
Location: Malibu Campus
Categories: School of Law, Administrative/Office Support, Business/Accounting/Finance

The Students Accounts Coordinator's primary responsibility is to deliver professional customer service to students regarding student accounts and related issues and to maintain School of Law and School of Public Policy students' accounts. By providing superior front-line customer service, the Student Accounts Coordinator should embody the welcoming presence of the University. This supports the initiative that students are the University's top priority.

Duties

  • Maintain student accounts data for Law and SPP students. Propose alternate payment plans. Maintain correspondence and documentation. Receive and process payments from students.
  • Interact with students in a professional manner. Meet with students to advise and answer questions about tuition charges. Conduct research on students' account problems.
  • Ensure receipt of necessary company reimbursement documentation and maintain files. Apply late fees, as appropriate. Establish special billing accounts for accounts paid by third parties.
  • Attend meetings with Dean of Student Accounts and all Student Accounts personnel when requested. Serve as liaison and represent Law and SPP and its students at relevant meetings. Participate in regression testing.
  • Provide daily support and assistance as needed to all members of the Student Services Team, i.e. Financial Aid, Student Records, and Admissions.
  • Perform other duties as assigned.
  • Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor's degree required; one year of experience in finance and/or student services in a higher education setting preferred. Experience with mainframe systems, data entry and Microsoft Word and Excel is required. Two years general office experience, including customer service experience, preferably in a higher education environment. Adaptable to current and emerging technologies and willingness to utilize current technologies as a means of obtaining and processing student information, and the extraction, analysis, and upload of data for reporting. Skills in mainframe computer applications and in operating a personal computer utilizing word processing, spreadsheet, and database software.

Preferred: Strong customer service skills, including ability to maintain a professional manner and confidentiality when dealing with sensitive student information. Strong organizational skills and ability to prioritize and balance multiple priorities and competing deadlines. Strong communication skills in order to communicate effectively, both in writing and verbally, with students, faculty, and staff.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening.

This is a regular, non-exempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Daylight Time
Applications close:

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