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Senior Lead Instructional Technologist, Technology & Learning

Apply now Job no: 497461
Work type: Regular
Location: Malibu Campus
Categories: Academic Support, Technology, Information Technology

Works closely with the Manager of Technology and Learning to contribute to a university-wide strategic vision for technology and learning. Partners with university constituents on all campuses to provide technology training and support, manage learning tools, and assess usage to improve the quality of education at Pepperdine.


  • COMMUNICATION & RELATIONSHIPS: Promotes a university-wide strategic vision for technology and learning. Shares Technology and Learning's successes with the Pepperdine and broader national and international academic communities. Represents Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders. Conducts outreach to university faculty, staff, and students to determine needs and build relationships. Identifies and partners with faculty champions to promote best practices and encourage peer-to-peer mentorship. Works with and fosters positive relationships at all levels of the institution, including executives.

  • TRAINING & SUPPORT: Leads the ongoing instructional technology support efforts within Technology and Learning to provide outstanding customer service for the faculty of Pepperdine University. Manages and contributes to the documentation efforts within the team and verifies the quality of documented processes, solutions, end-user guidelines, case studies, and best practices provided in the various channels, media, and formats. Leads and conducts orientation and training events. Oversees faculty consultation services so that this position and the team offers guidance on tools, content, and best practices. Follows up routinely with faculty members to assure successful implementation of instructional strategies. Leads and conducts cross-training initiatives for local Information Technology, school, and departmental staff to better support learning tools across the institution.

  • SYSTEMS & RESOURCE MANAGEMENT: Implements, manages, and improves the university's learning management system (LMS) and other eLearning applications as assigned. Responsibilities include managing the tools in the areas of security, backups, reliability, and automation; managing user enrollment as well as course creation, availability, archival, and removal; coordinating with the appropriate data teams and other technology groups for integrating learning tools with other university services, such as library, portal, and other campus systems; providing troubleshooting and backend systems support; monitoring system performance and data integrity.

  • PROJECT MANAGEMENT: Works on multiple projects and leads the project planning process with clients, business analysts, system architects, and team members. Leads projects of all sizes and different levels of complexity.

  • RESEARCH & ANALYSIS: Reviews periodicals, journals, and other sources of information to keep abreast of new developments in technology, solutions to common issues, and educational technology best practices. Analyzes data from learning tools, generates routine reports on usage and effectiveness, recommends improvements to tools or services, and delivers presentations to internal and external stakeholders. Analyzes data from support requests (in-person, email, support ticket, etc.) to recommend and implement improvements to systems, documentation, training, or other services. Contributes to local, national, and/or international learning technology communities of practice.

  • ADMINISTRATION Reviews and submits regular paperwork and processes, such as status reports, bi-weekly or monthly timesheets, assessments for mid-year and annual reviews, and other routine IT and University practices.

  • COLLABORATION: As needed or required. Provides backup support and assistance to other team members. Collaborates with co-workers and university colleagues on departmental, division-wide, and institutional projects. Shares process information and makes informal recommendations on how to improve processes and overall job execution within team/department.

  • COMMITTEES: As needed or required. Serves on various committees within the Information Technology division. Participates in external university committees.

  • DEVELOPMENT: As needed or required. Attends trainings, vendor presentations, user group meetings, conferences and seminars. Engages regularly in individual professional development related activities to remain current with industry technology trends and work processes.

  • Perform other duties as assigned.

  • Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor’s degree in education (learning technologies, educational technology, or instructional design), information technology, computer science, business, or other related field; courses in technology, education, graphic or information design; certification in computer applications. Requires minimum 4 years of relevant IT work experience. Demonstrates working knowledge of advanced hardware and software products and problem solving/troubleshooting skills. Advanced knowledge of working with computers and applications in a networked environment; knowledge working with Microsoft Office applications; file conversion, HTML and/or HTML editors; Website administration; graphic design software and graphic preparation for various delivery (Web, PowerPoint, etc.); digitization of materials (graphic and text scanning, slide scanning, etc.); knowledge of pedagogical theory, tips and techniques using technology, and learning management systems.

Preferred: Master's degree in related technical/business, education, or instructional design areas. Five (5) or more years of technical or educational training or support experience preferred. Preference toward individuals with extensive experience working with higher education institutions. Experience training end users in hardware or software in an academic setting. Record of innovation and creativity in identifying and integrating technological solutions to pedagogical needs. Knowledge of widely-used and emerging hardware, software, applications, resources and techniques within an academic environment. Evidence of ability to generate faculty enthusiasm for and engagement in the use of new technologies for teaching. Experience supporting learning management systems and other tools widely-used for teaching, such as Sakai. Experience with Web authoring tools, Web-based collaboration environments, multimedia tools, presentation software, streaming video and learning management systems. Experience designing and developing Web-based instructional resources which incorporate graphics, audio and video.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening.

This is a regular, exempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Daylight Time
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