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Senior Enrollment Services Officer

Apply now Job no: 497507
Work type: Regular
Location: West LA Campus
Categories: Graduate School of Education and Psychology, Admission/Student Recruitment

The Senior Enrollment Services Officer contributes to the development of the strategic and tactical marketing and recruitment plan, which is developed collaboratively with the marketing team. This role is responsible to supervise Enrollment Services Officers as well provide important insights and recommendations, based on his/her recruitment   data and experience, for achieving annual enrollment  goals. This role utilizes the CRM database (Salesforce, TargetX, Marketing Cloud, Cirrus Insight, Microsoft Power BI) to track leads and contacts individuals who have indicated an interest in the assigned programs. This role also encourages applicants to attend an information briefing or otherwise furthering their interest in the programs. Updates database as necessary.


  • Reports directly to the Senior Director of Technology, Digital Initiatives and Innovation.
  • Supervises Enrollment Services Officers team. Approves time cards, provides insight, provides goals, completes annual assessment, enforces University and department policies.
  • Provide informational materials and counseling services for prospective students.
  • Works in sync with the marketing department, sharing feedback on the quality of leads by outreach effort and making plan/program suggestion s, as appropriate.
  • Assist students through all aspects of the admissions process including the collection, evaluation, and distribution of documents and information related to their admissions file.
  • Maintain telephone and electronic contact and initiate co respondence with prospective students, including appropriate and consistent follow -up.
  • Participate in recruitment travel, representing the University at graduate and career fairs and conducting on-site presentations for prospective students and/or advisor s. Participate in on-campus outreach events.
  • Conduct informational campus sessions and visits for prospective students and their guests.
  • Represent GSEP at conferences, alumni conferences and other functions as it pertains to the Enrollment Management Plan.
  • Create and maintain student files in both printed and electronic forms.
  • Consistently conduct follow -up meetings, monthly at minimum, with all applicants to ensure successful matriculation.
  • Manage inquiries to achieve prompt contact; utilize approved recruitment policies/formats.
  • Secure new inquiries (Personally Developed Referrals) by directly asking phone and in - person contacts about referrals of others to contact that may be interested in programs offered.
  • Uphold University mission through work performed.
  • Perform other duties as assigned.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor’s degree and/or 3-5 years of experience in higher education admissions, managing 3-5 member teams, recruitment  and  marketing. Demonstrated success in reaching targeted  enrollment  goals,   executing recruitment plans and closing. Exhibits excellence in customer service, team work and leadership. Has excellent digital literacy skills, Google Suite range of applications, well versed is MS Word, Excel, PowerPoint, Photoshop or comparable design program. Knowledge of cloud base storage, CRM systems (i.e. Salesforce) and integrated educational systems (i.e. PeopleSoft). Personal cell phone is required. Mobile phone allowance is provided. Company credit card will be provided. Work hours will vary; some nights and weekends are required. Professional demeanor; travel is required as needed.

Preferred: Experience in graduate admissions.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening.

This is a regular, exempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Daylight Time
Applications close:

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