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Customer Service Liaison

Apply now Job no: 497648
Work type: Regular
Location: Malibu Campus
Categories: Business Services

The customer service liaison is responsible for all service functions of the printing services department. This position provides a valuable service to Pepperdine students, faculty and staff and is responsible for scheduling printing requests as well as answering all calls and emails. This role is also responsible for providing printing and copying estimates directly to Pepperdine students, faculty and staff.
This position will uphold and be well versed in all Pepperdine financial policies.
The customer service liaison will also be the primary cash register attendant and will be responsible for reconciling the cash count at the end of the day as well as completing month end recharges and ordering paper and supplies for the department.
This role will also support other members in the print shop and he/she will be cross trained to operate digital printers and bindery equipment as needed.
This role will also be required to work, on occasion, in the printing services satellite office on the Malibu campus. They will be helping students to produce class projects including but not limited to: documents, posters, pamphlets, brochures and bound materials.
This position will follow the Living Pepperdine standards in day to day work; participate in Daily Line-Ups and be able to articulate how the standards tie to daily work.

Duties

  • Receive customer requests through the Internal Requisition System and log in requests by creating an estimate and a job ticket.
  • Provide customers with job quotes using Print Point estimating system.
  • Speak with customers over the phone and through email. Provide job delivery schedules and answer any questions pertaining to the job request.
  • Order paper and other printing supplies from approved vendors.
  • Complete month end recharges, balance cash register daily and provide reconciliation forms to budget manager.
  • Other duties as assigned which may include operating digital printing equipment and some bindery functions including book binding, folding, cutting, and shipping completed jobs.
  • Uphold University mission through work performed.
  • Uphold the Living Pepperdine standards in day-to-day work; participate in Daily Line-Ups and be able to articulate how the standards tie to daily work.
  • Work collaboratively with team members and serve the University and community with a positive attitude.
  • Approach work as a service ambassador to the community.
  • Provide a prompt, high level of customer service to community members.
  • Ability to work in both the Calabasas and Malibu campuses.
  • Demonstrate excellent communication skills both written and verbal.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: High School Diploma or equivalent. Two years working in a Print Shop environment. Must have ability to operate Windows based PC. Must know Microsoft Excel. Must have basic knowledge of the offset printing process, digital printing and bindery functions. Ability to work with tight deadlines and demanding customers in a friendly manner. Windows PC. Microsoft Excel.

Preferred: Some College. Customer service experience. Ability to operate digital printers and bindery equipment. Familiarity with Mac computers. Working knowledge of Adobe Creative Cloud. Working knowledge of Microsoft office products.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening.

This is a regular, nonexempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Standard Time
Applications close:

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