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Client Technologies Analyst, IT Service Desk

Apply now Job no: 498693
Work type: Regular
Location: Malibu Campus
Categories: Technology, Information Technology

The Client Technologies Analyst, IT Service Desk provides technical assistance to staff and faculty, actively assisting in maintenance and support of computer desktops, laptops, and peripherals.

Duties

  • Provide excellent customer service and support to the students, faculty, and staff by answering technology questions (e.g. walk-ins/phone calls, email, support tickets, etc.), completing requests (e.g. ID cards), and assisting with other technology needs (e.g connecting to the network, presenting in classrooms, printing/copying, configuring email, recovering data and files, etc.).
  • Create, schedule, and deliver training and workshops on technology and software applications to staff as requested.
  • Consult with staff and faculty on current and future software and hardware requirements. Solicit feedback from the community to assess current operations and satisfaction levels to improve service and technologies.
  • Coordinate with other IT departments for all network, telephone, and server related needs and access.
  • Represent Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders.
  • Develop and maintain strong partnerships with campus personnel and departments, as well as with external vendors and service providers, to assure current and future operation success.
  • Research, design, and implement efficient operation of workstations to include operating system (OS) optimizations, application stability, and administrative management solutions.
  • Attend product seminars and courses to broaden individual knowledge of hardware and software.
  • Evaluate new and emerging technologies and technology solutions for consideration within IT or the University.
  • Review and submit regular paperwork and processes such as status reports, bi-weekly or monthly timesheets, assessments for mid-year and annual reviews, and other routine IT and University practices.
  • Coordinate scheduling of technology resources and resolve conflicts arising from demand exceeding available resources.
  • Maintain files of current licensed software
  • Maintain supplies and keeps work spaces clean and organized.
  • Maintain emergency procedures.
  • As needed or required: Provide backup support and assistance to other team members. Collaborate with co-workers and University colleagues on departmental, division-wide, and institutional projects. Share process information and make informal recommendations on how to improve processes and overall job execution within team/department. Serve on various committees within the Information Technology division. Participate in external University committees. Attend trainings, vendor presentations, user group meetings, conferences and seminars. Engage regularly in individual professional development related activities to remain current with industry technology trends and work processes. Volunteer to undertake tasks that stretch the employee's capabilities.
  • Perform other duties as required.
  • Uphold the mission of the University through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor’s degree or significant relevant experience; 1-2 years of relevant IT work experience; demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills; demonstrated advanced knowledge of working with computers and applications in a networked environment; ability to troubleshoot hardware, software, and server-related problems; experience with Microsoft Office applications, file conversion, graphic design software and graphic preparation for various delivery (Web, PowerPoint, etc.), digitization of materials (graphic and text scanning, slide scanning, etc.); experience working with client-server and web-based applications; knowledge of pedagogical theory, tips and techniques using technology; excellent oral and written communication skills in order to communicate at all levels and with all elements within the departments to include senior officials and external groups.

Preferred: Bachelor’s degree in business, communication, modern languages, natural science, religion, sociology, humanities, education, technology (computer science, graphic or information design) or related field; courses in technology, education, graphic or information design recommended; certification in computer applications; experience training end users in hardware or software preferred; experience with project management preferred, experience with e-commerce a plus (for business division). Willing to work weekend and evening shifts on an "as-needed" basis.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening.

This is a regular, nonexempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Daylight Time
Applications close:

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