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Chief Application Developer, CRM

Apply now Job no: 498721
Work type: Regular
Location: Calabasas Campus
Categories: Technology, Information Technology

The Chief Application Developer is responsible for leading the Salesforce.com (SFDC) development and system architecture. The incumbent will be part of the team responsible for the implementation, management, and improvement of the university's CRM system, Salesforce.com. This position will work under the leadership of the Director of Enterprise CRM to assist to lead a strategic vision for a University-wide CRM and alongside the CRM Business Analysts/system administrators. Responsibilities include managing the CRM in the general areas of security, backups, system integrations, reliability, and automation. 

Duties

  • Manage all technical aspects of Salesforce.com and Salesforce1, including data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom code. This position is responsible for developing in Visualforce, Apex, Java, AJAX, and other technologies to build customized solutions that support business requirements and drive key business decisions. The incumbent provides technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement and seeks out ways to utilize SFDC to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace. It is the responsibility of the incumbent to define, communicate, and manage a change management (release) process to develop and implement new applications/code and updates to existing applications/code.
  • Define a technology vision, evaluate vendor systems with the CRM team, and integrate 3rd party software with Salesforce.com and Salesforce1. Provide troubleshooting and backend systems support. Monitor system performance and data integrity. Understand the mission and goals of the University. Work with University educational technology user groups and advisory boards to assess institutional needs and develop, test, and implement the appropriate building blocks or other solutions to address these needs. Develop and maintain system and process documentation. Generate usage reports for CRM and institutional assessment. Keep abreast of current higher education technology and tools as they relate to CRM.
  • Manage Integration and Architecture team and provide technical guidance and mentorship. Provide technical leadership, setting best practices, including integration and application development, deployment, testing (unit and systems), and iterative refinement. Ensure all development work such as design implementation, and etc., whether managed internally or by a service provider, follows established standards, processes, application guidelines, and technical architecture.
  • Design, develop, and implement major custom applications for the University, including planning, analysis, design, data modeling, coding, implementation, testing, training, documentation, and maintenance. Responsible for developing in Visualforce, Apex, Java, AJAX, and other technologies to build customized solutions that support business requirements and drive key business decisions. Seek out ways to utilize Salesforce.com, Salesforce1, and AppExchange to enhance the business, processes, and productivity, and make recommendations to support an organization scaling at a rapid pace.
  • Ensure that all development follows best practice and suggest business process improvements, evaluating and recommending enhancements to the current process. Define, communicate, and manage a change management (release) process to develop and implement new applications/code and updates to existing applications/code. Manage, track, and escalate incoming support incidents (including vendor fixes and business modifications) using a defined process.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor’s degree in programming/systems or computer science or equivalent. 4-5 years of relevant technical and business experience. Development experience with Salesforce.com - Understanding of, and detailed experience with, Salesforce.com architecture, Salesforce1 Platform, API capabilities, and constraints of the Salesforce.com CRM application coupled with good understanding of business processes. Experience designing, implementing, customizing and integrating Salesforce.com via real-time, batch, sync/async. Experience with Apex Language, Apex Scheduler, Batch Apex, Triggers, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, and Visual Force (Page, Component & Controllers). Advanced SQL and Excel skills. Experience with software development lifecycle of enterprise level applications as well as Change Management, Release Management, and Source Code Configuration Control. Expert in HTML, XML, Flex, JavaScript, ASP, SQL, Java or C++, Web Services (SOAP and REST). Experience integrating with external applications using SOA (service-oriented architecture) / ESB (enterprise service bus) technologies. Experience using Salesforce.com data tools (Data Loader, Excel Connector, DemandTools, Informatica Cloud). Knowledge of AppExchange products and installation. Experience in implementing advanced formulas and workflow rules to enforce business processes. Understanding of UI/UX design principles and best practices. Broad knowledge of IT systems, infrastructure, processes, and controls. A broad level of understanding surrounding information systems and application architecture standards. Knowledge of distributed system architecture, middleware, or object-oriented analysis and design required. Strong attention to detail and excellent problem-solving skills. Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with constituents throughout the University. Ability to work independently and in a collaborative team environment. Innovative, adaptable, self-directed, and team player.

Preferred: Higher ed experience with previous development experience with Salesforce.com. Salesforce Certified Platform Developer I credential.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening.

This is a regular, exempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Standard Time
Applications close:

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