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Director, Special Programs

Apply now Job no: 499130
Work type: Regular
Location: Malibu Campus
Categories: Communication/PR/Marketing, Event Planning

The Special Programs Director is responsible for increasing auxiliary revenue through efficient, mission-aligned use of the Malibu campus by outside clients and university-generated programs.


  • Hire, mentor, and supervise employees in alignment with the University's mission and consistent with the principles of the Living Pepperdine initiative with a specific focus on employee satisfaction, loyalty, and integration into the larger Pepperdine community. Ensure effective delegation of responsibilities among all departmental employees. Oversee hiring, mentoring, and supervising of student employees, which employees significantly increase in the summer to respond to client needs and prepare for as well as transition between summer programming.
  • Create and maintain exceptional relationships with clients both internal and external to the University. Superior client service ensures the difference between a one-time or recurring program.
  • Negotiate contracts with existing and prospective clients consistent with University policies. Produce and ensure timely payment of invoices.
  • The Special Programs department is entirely self-funded and self-sustaining. The Director must understand how to utilize budgeting and forecasting to develop strategies to meet, or exceed, revenue goals while maintaining exceptional levels of service.
  • Assess feasibility and initiate development of programming for outside groups within the context of the University's mission, existing on-campus programming, complicated schedules, as well as sensitivity to potential external and internal community impacts. These assessments require understanding of University policies and needs as well as the unique needs of different demographics including elementary through high school students, international students, film production, University coaches, and working professionals.
  • Utilize marketing strategies to expand client base for conferences, workshops, and retreats while ensuring all new programming is educationally linked and compatible with the University''s mission.
  • Oversee programmed use of the campus by internal and external groups requiring sophisticated understanding of University policies, as well as sound discretion in responding in real time to client needs, University needs, and community concerns, sometimes all of which have competing interests. Ensure appropriate, mission-aligned handling of any conflicts that may arise to ensure that all needs are met while maintaining the reputation of the University and the department.
  • Manage scheduling, utilizing 25Live where appropriate, for repair and renewal work done on spaces utilized by Special Programs, which include residence halls, student apartments, athletic/recreational facilities, and classrooms. This requires special sensitivity to the needs of other departments, careful weekly, if not daily, coordination with multiple departments over a period of months, and consideration for impacts to both the internal and external community. Such projects include plumbing, roofing, refurbishments, and furniture replacements.
  • Consult and work with multiple University departments and divisions to aid in providing housing and board needs for existing summer programs. This role requires careful attention to detail to ensure that the multitude of different programs are scheduled at times when facilities are available for use, taking into consideration turnover time between programming as well as non-departmental use of the facilities, and without overlap between uses. When appropriate, the Director may use the University's scheduling software, 25Live, or similar software, to ensure consistency with overall University scheduling.
  • Serve on University committees, as requested, including the Chapel Committee. Represent the University in professional service organizations such as the Association of Collegiate Conference and Events Directors and the Western Association of College and University Housing Officers.
  • Perform other duties as assigned.
  • Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor's degree; three to five years of relevant experience; exceptional written and oral communication skills; superior interpersonal capabilities; customer service mindset; public relations and marketing experience; comfort with public speaking; exceptional organizational skills; knowledge of systems for project management and timely completion of tasks in high pressure environments; sound judgment and discretion; expertise in mentoring and supervising employees; familiarity with drafting and negotiating contracts and leases; technical acumen and comfort using electronic scheduling programs; understanding of the unique needs of short-term facility use and associated maintenance.

Preferred: Graduate degree with five to eight years of comparable experience in a college or university setting.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening.Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a regular, exempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Daylight Time
Applications close:

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