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Student Services Coordinator

Apply now Job no: 499183
Work type: Regular
Location: Malibu Campus
Categories: Academic Support, Office of Student Information Systems

The Student Services Coordinator will serve as a generalist, providing critical and strategic support in all the functional areas of the Office of Student Information and Services, specifically in the records and front-line departments. This position will offer courteous, effective, sensitive, timely and accurate service to students and all constituents within the community at large. By handling all issues with professionalism, purpose, care and diligence, this position will require the staff member to faithfully represent the mission of the University.


  • Registrar: Analyze student's needs, provide guidance and assist student in completing the following: Transcript requests; Accept payment for requests; GPA verification forms; Applications for enrollment/degree verification forms; Intent to graduate forms; Withdrawal applications and processes course descriptions; Schedule changes during drop/add; Student address changes; Registration; Clearing registration/transcript holds; Verbal and written correspondence regarding student's academic records. Assist in implementing special projects pertaining to academic records such as electronic data conversion, document imaging and management, disaster recovery and business continuity, student record retention and disposition.
  • Advise and assist students in various administrative policies and procedures; Act as liaison with specialists from Registrar, Financial Aid, Residential Life, Campus Life, Disability Services, Academic Advising, Health Center, Public Safety, Student Insurance, Student Employment, Payroll, Account Resolutions, International Programs, International Student Services, Athletics, and University Advancement (trusts and special scholarships), and other University departments. Sell passes for movies, amusement parks and other entertainment venues as coordinated with intramural department. Accept intent to withdraw letters and notify all pertinent offices; Accept appeal forms for parking fines, RLO fines, etc. Provide information regarding financial aid, new charges, and authorization for enrollment for over 18 units, etc. Provide information with pertinent information regarding scholarship, financial aid/loan deadlines and payment due dates.
  • Analyze student's needs, provide guidance and assist student in completing student insurance forms and waivers; accept insurance payments Assist home offices with special student services during peak business times such as processing photo ID., distributing parking passes; Confirm parking, moving violation fines; Analyze student's needs, provide guidance and assist student in completing student payroll authorizations, direct deposit and payroll deduction forms for student employment as related to student account; Analyze student's needs, provide guidance and assist student in completing challenge exam applications; Offer immunization clinics; Analyze student's needs, provide guidance and assist student in completing international program participation; Verify tuition, room, board and travel charges; Provide up-to-date local and billing addresses; Provide verification of student's enrollment status Confirm telephone access turned off to students who have withdrawn Determine telephone access for students as it relates to student's status with University.
  • Student Accounts: Accept requests and distribute refund checks and student payroll; Analyze and interpret student accounts for students, parents or University staff; Provide a printed copy of student bill and/or summary of account; Verify student billing addresses for billing statement; Accept and process payments on students'' account; Communicate verbally and in written correspondence to student, parent questions and concerns regarding student account; Clear financial holds; Assist internal and external auditors in the performance of their duties Analyze and interpret student services on a day to day basis to determine policy changes to maximize student services; Verify international program charges, public safety, student health office, residential life charges, and disciplinary fines; Flag accounts for billing cycle; Provide information regarding due dates and payment plans; Verify and flag payment plans on system for billing statements Provide IRS I098-T Forms Provide loan exit interview information; Advise students regarding payment options, billing issues, and other student accounts related matters.
  • Academic Advising: Analyze student's needs, provide guidance and assist student in completing the following: Appeal petitions; Academic processes, policies and procedures; Seaver Academic Exception Request form; Registration, adding, dropping a class and/or withdrawing from school; Transfer/substitution of units forms Education requirement checklists; Request for degree audit report (DAR); Request for an advisor and change of advisor forms; Challenge Exam form Request for Tutor form; Exceptions to Seaver Academic Policy form.
  • Assist the Associate Registrar in evaluating student athlete academic records by reviewing Degree Audit Reports and determining continuing eligibility in compliance with the National Collegiate Athletic Association (NCAA) and West Coast Conference (WCC) rules and regulations to produce team certification rosters. - (Essential)
  • Perform preliminary and final certifications for all prospective incoming transfer student athletes to determine transferability and Progress Toward Degree (PTD).
  • Uphold University mission through work performed.
  • Perform other duties as assigned.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor’s degree; PC and software knowledge; demonstrated ability to correspond in written form and verbally; professional writing skills; excel at providing quality service; enjoy extensive contact with people; possess positive and pleasant interpersonal skills; able to multi-task; able to see and act beyond the immediate need; has the mission of the university at heart and understands what it means to have the student at the heart of all we do; have the ability to go beyond merely following policies; must understand the purpose behind the policies and constantly strive to better the way the policies serve our constituents. Must be able to use office equipment, including personal computer, fax, and photocopy machine, telephone, Microfiche readers, scanners and other office machines and equipment as tasks require. 

Preferred: Two years' experience in student services; experience within University service areas; customer service training; billing experience;  experience with using web-based student information system for inquiry and flagging student records.  experience in or familiarity with Athletic Certifications.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds. 

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified applicants with criminal histories will be considered for employment in compliance with all applicable laws.

This is a regular, nonexempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Daylight Time
Applications close:

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