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Student Accounts Coordinator, Caruso School of Law and School of Public Policy

Apply now Job no: 499417
Work type: Restricted
Location: Malibu Campus
Categories: School of Law, School of Public Policy, Administrative/Office Support

The Student Accounts Coordinator’s primary responsibility is to deliver professional customer service to students regarding student accounts and related student issues and to maintain Caruso School of Law and School of Public Policy students’ accounts.


  • Maintain student accounts data for Law and SPP students, which includes all school charges such as tuition & fees, and credits such as company reimbursement, payments, credited financial aid, and refunds. Establish appropriate payment plans for students per University policy. Propose alternative payment plans for students who require special circumstances. Maintain correspondence and documentation regarding student accounts, collections, returned checks, and statements/invoices upon request. Apply/Update service indicators (holds), including registration holds, on students' accounts per University policy. Conduct periodic audits and reviews to audit student accounts, payment plans, company reimbursement, hours enrolled vs. tuition charges. Receive and process payments from students. Process student refunds in a timely manner. Apply late fees and withdrawal fees as soon as they are applicable. Run tuition calculation when necessary to update students' accounts. Send student account information requested by students for the students' records and/or company reimbursement.
  • Interact with students in a professional manner and maintain confidentiality of students' account information. Meet with students one-on-one to advise and answers questions about tuition charges, payment arrangements and policies. Respond promptly to student inquiries, i.e., telephone calls, e-mail, letters, and walk-ins. Respond promptly and work proactively with Student Services Team to resolve student accounts issues and problems. Conduct research on students' account problems and maintain communication related to them with all involved parties. Present introductory information to new students and assist in representing department at orientations. Assist supervisor with handling and resolving student grievances and appeals.
  • Ensure receipt of necessary company reimbursement documentation and maintain student company reimbursement files. Input company reimbursement plans for students in the computer system in accordance with University policy and company guidelines for reimbursement. Maintain regular communications with students on company reimbursement, i.e., notification letters, and invoices. Establish special billing accounts for accounts paid by third parties. Bill companies by creating and mailing invoices. Maintain regular correspondence with companies and students.
  • Provide daily support and assistance as needed to all members of the Student Services Team, i.e., Financial Aid, Student Records, and Admissions.
  • Attend meetings with Director of Student Accounts and all Student Accounts personnel when requested. Serve as a liaison and represent Law and SPP and its students at relevant meetings. Participate in PeopleSoft regression testing. Will act as official department representative, tester, and approver for all regression testing.
  • Other duties as assigned.
  • Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor’s degree required; one year of experience in finance and/or student services in a higher education setting preferred. • Adaptable to current and emerging technologies and willingness to utilize current technologies as a means of obtaining and processing student information, and the extraction, analysis, and upload of data for reporting.
• Skills in mainframe computer applications and in operating a personal computer utilizing word processing, spreadsheet and database software.
• Ability to analyze and integrate financial and other student information in order to assist with problem solving and decision making.
• Strong customer service skills, including ability to maintain a professional manner and confidentiality when dealing with sensitive student information.
• Strong organizational skills and ability to prioritize and balance multiple priorities and competing deadlines.
• Strong communication skills in order to communicate effectively, both in writing and verbally, with students, faculty and staff.
• Ability to enforce University policies and procedures.
• Ability to work independently and to take initiative, as well as work in a team-oriented environment.
• Strong ability to trouble-shoot and problem solve in a proactive manner.
• Maintain productive, mutually respectful and collaborative interpersonal working relationships with staff, faculty and students.
• Ability to operate desktop computer with heavy use of Word, Excel, & PeopleSoft; telephone, including voicemail; facsimile machine; calculator; and photocopy machine.

Preferred: Experience with mainframe systems, data entry and Microsoft Word and Excel is required. Two years general office experience, including customer service experience, preferably in a higher education environment.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a restricted, nonexempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Standard Time
Applications close:

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