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Student Accounts Coordinator

Apply now Job no: 499500
Work type: Restricted
Location: West LA Campus
Categories: Graduate School of Education and Psychology, Administrative/Office Support, Other

The Student Accounts Coordinator’s primary responsibility is to deliver professional customer service to students regarding student accounts and related student issues and to maintain GSEP students’ accounts in accordance with the University established policies & federal regulations. In addition, the Student Accounts Coordinator serves as a member of GSEP’s Student Accounts Office and provides support to the Financial Aid Office and Student Services Team.

Duties

  • Student Support: Interact with students in a professional manner and maintain confidentiality of students' account information. Meet with students one-on-one to advise and answer questions about tuition charges, payment arrangements and policies. Respond promptly to student inquiries, i.e., telephone calls, e-mails, letters, and walk-ins. Respond promptly and work proactively with the Financial Aid Office and Student Services Team to resolve student accounts issues and problems. Conduct research on students' account problems and maintain communication related to them with all involved parties. Present introductory information to new students and represent GSEP Student Accounts at orientations. Assist supervisor with handling and resolving student grievances and appeals.
  • Student Accounts Management: Maintain student accounts data for GSEP students, which includes all school charges such as tuition & fees, and credits such as company reimbursement, payments, credited financial aid, and refunds. Establish appropriate payment plans for students per University policy. Maintain correspondence and documentation regarding student accounts, i.e., Returned Check letters, Aware letters, Ten Day letters, promissory notes, re-negotiation letters, and statements/invoices upon request. Apply/Update service indicators (holds), including registration holds, on students' accounts per University policy. Conduct periodic audits and reviews to audit students' accounts, payment plans, company reimbursement, hours enrolled vs. tuition charges. Receive and process payments from students. Process student refunds in a timely manner. Apply late fees and withdrawal fees as soon as they are applicable. Run tuition calculation when necessary to update students' accounts.
  • Student Financials Team Support: Provide daily support and assistance as needed to the Student Services Team, Financial Aid Office, Registration Office and Registrar's Office. Actively participate in student financial services phone tree, answer calls, and respond to student inquiries and needs related to the Financial Aid and Student Accounts Offices.
  • Participate in teams, committees and other group activities, including participation in GSEP graduation ceremony activities. Attend meetings with Director of Student Accounts and all Student Accounts personnel when requested.
  • Uphold University mission through work performed.
  • Perform other duties as assigned.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor’s degree; Experience with mainframe systems, data entry and Microsoft Word and Excel; Two years' general office experience, including customer service experience, preferably in a higher education environment; Strong customer service skills, including ability to maintain a professional manner and confidentiality when dealing with sensitive student information; Ability to analyze and integrate financial and other student information in order to assist with problem solving and decision making; Adaptable to current and emerging technologies and willingness to utilize current technologies as a means of obtaining and processing student information, and the extraction, analysis, and upload of data for reporting; Skills in mainframe computer applications and in operating a personal computer utilizing word processing, spreadsheet and database software; Strong organizational skills and ability to prioritize and balance multiple priorities and competing deadlines. Strong communication skills in order to communicate effectively, both in writing and verbally, with students, faculty and staff; Ability to enforce University policies and procedures; Ability to work independently and to take initiative, as well as work in a team-oriented environment; Strong ability to troubleshoot and problem solve in a proactive manner; Ability to maintain productive, mutually respectful and collaborative interpersonal working relationships with staff, faculty and students; Ability to operate desktop computer with heavy use of Word, Excel, & PeopleSoft; Skillful use of telephone (including voicemail) calculator, photocopy machine, facsimile machine; Ability to sustain productivity while managing multiple projects from different constituencies; Ability to travel to educational centers and work some evenings, as required; Ability to sit for an extended period of time to work or talk on a telephone; Ability to reach, stoop, and bend to file paperwork.

Preferred: One year of experience in finance and/or student services in a higher education setting preferred

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds. 

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified applicants with criminal histories will be considered for employment in compliance with all applicable laws.

This is a restricted, nonexempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Daylight Time
Applications close:

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