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Lead CRM Application Developer, Innovative Development

Apply now Job no: 499625
Work type: Restricted
Location: Calabasas Campus
Categories: Technology, Information Technology

The Lead CRM Application Developer, Innovative Development supports implementation and support of Salesforce solutions across Pepperdine's diverse schools and business units. This position serves as a change agent and value-creator, aligning Salesforce solutions with business strategies via needs assessment, analysis, documentation, clear communication, and ongoing support. Along with working and interacting with the rest of the developers in Innovative Development. This is a collaborative position with CRM, InnDev and BI departments to support all areas needs along identifying and making improvements.


  • Accountability: Sets enhanced objectives for self and others. Monitors performance trends and identifies opportunities to improve standards. Provides regular feedback and suggests alternative approaches necessary to ensure that organizational objectives and superior standards are achieved. Delegates responsibility and reallocates resources as needed to ensure that priorities are met.
  • Analytical Thinking: Determines criteria for assessing issues and opportunities. Establishes clear goals and priorities needed to assess performance. Identifies relationships and linkages between different information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Establishes clear goals and priorities. Anticipates potential problems and develops solutions needed to resolve them. Systemically analyzes relationships between apparently independent problems and issues. Reviews and cross-reviews reports. Identifies trends as well as isolated events. Translates analytical reports into management presentations and provides guidance to resolve issues. Anticipates the possible outcome of potential solutions. Identifies areas of significant concern or opportunity. Probes and initiates research to identify critical problems.
  • Communications for Results: Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action.
  • Information Systems Knowledge: Identifies means of integrating technical support requirements with enterprise processes and strategies. Identifies technological opportunities to meet client needs. Creates information system solutions to meet the needs of business partners. Partners with appropriate technical consultants, experts, and managers.
  • Initiative: Describes future scenarios and related opportunities. Plans potential responses involving resource holders, peers, processes, and technology. Leads a timely response, seeking internal/external advice and consultation, and sustains progress through uncharted territories.
  • Openness to Learning: Explores how to use previous knowledge, ideas, or techniques that have worked in the past that can be applied to other settings. Solicits (non-defensively) performance and personal feedback. Identifies personal strengths and weaknesses, and defines areas for self-improvement. Solicits feedback on the effectiveness of and improvements needed to implement improvement strategies. Analyzes errors, successes and failures, and sets strategies to rectify and increase knowledge. Creates a personal learning plan and identifies learning strategies that adapt to his own learning style. Seeks multiple sources of information and perspectives. Maintains a professional and personal network of contacts, within and beyond organizational boundaries.
  • Problem Solving: Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels. Gains support and buy-in for problem definition, methods of resolution, and accountability.
  • Process Orientation: Understands the process improvement process and leads process improvement teams to establish and/or modify work processes within the assigned area of responsibility. Can define current state, desired state, conduct gap analysis and deploy strategies for closing gaps. Viewed as an expert regarding work processes within the assigned area of responsibility.
  • Teamwork: Consistently fosters collaboration and respect among team members by addressing elements of the group process that impede, or could impede, the group from reaching its goal. Engages the "right people," despite location or functional specialty in the team, by matching individual capabilities and skills to the team's goals. Works with a wide range of teams and readily shares lessons learned.
  • COLLABORATION - As needed or required: Provides backup support and assistance to other team members. Collaborates with co-workers and university colleagues on departmental, division-wide, and institutional projects. Shares process information and makes informal recommendations on how to improve processes and overall job execution within team/department.
  • COMMITTEES - As needed or required: Serves on various committees within the Information Technology division. Participates in external university committees.
  • DEVELOPMENT - As needed or required: Attends trainings, vendor presentations, user group meetings, conferences and seminars. Engages regularly in individual professional development related activities to remain current with industry technology trends and work processes.
  • BEYOND JOB DUTIES - As needed or required: Volunteers to undertake tasks that stretch the employee's capabilities. Performs other related duties as assigned.
  • UNIVERSITY MISSION - Understands and supports the Christian mission of the University. Upholds the University mission through team location atmosphere and work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor’s degree in programming/systems or computer science or equivalent. 4-5 years of relevant technical and business experience. Technical background with a proven history of understanding complex systems. Strong understanding of relational databases. Strong history of successful technical project management experience. Development experience with Advanced SQL and Excel skills . Experience with software development life cycle of enterprise level applications as well as Change Management, Release Management, and Source Code Configuration Control. Salesforce Administrator: 1-3 years.

Preferred: SF Certification(s): Advanced Admin, Developer I. FinancialForce Admin experience. Salesforce CPQ experience. Previous development experience with (Certified Developer), Experience in Web technologies and Cloud Computing
Understanding of, and detailed experience with, architecture, Salesforce1 Platform, API capabilities, and constraints of the CRM application coupled with good understanding of business processes. Experience designing, implementing, customizing and integrating via real-time, batch, sync/async. Experience with Apex Language, Apex Scheduler, Batch Apex, Triggers, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, and Visual Force (Page, Component & Controllers). Expert in HTML, XML, Flex, JavaScript, ASP, SQL, Java or C++,Web Services (SOAP and REST). Experience integrating with external applications using SOA (service-oriented architecture) / ESB (enterprise service bus) technologies. Experience using data tools (Data Loader, Excel Connector, DemandTools, Informatica Cloud). Knowledge using AppExchange products and installation
Experience in implementing advanced formulas and workflow rules to enforce business processes. Understanding of UI/UX design principles and best practices. Broad knowledge of IT systems, infrastructure, processes and controls. Experience working in an academic environment is preferred.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a Restricted, Exempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Daylight Time
Applications close:

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