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IT Support Assistant: Foster Grandparent Program (FGP)

Apply now Job no: 499755
Work type: Restricted
Location: West LA Campus
Categories: Graduate School of Education and Psychology, Technology, Information Technology

The Information Technology (IT) Support Assistant provides technical support to the Executive Director, program staff and volunteers, by effectively implementing strategies that will ensure seamless transition to remote program services. The IT Support Assistant provides program support in the form of volunteer and technology development assistance. Responsible for IT support and training for over 150 Senior Corps members, and more than 30 station partners. Manage emergency communication and all technology systems to ensure program efficiency and effectiveness. Research, develop, and implement technology strategies that will help increase overall program productivity.


· General IT Support: This position provides program support to the Foster Grandparent staff, partners and volunteers by researching, developing and executing technology capacity building and strategies; delivers hands-on IT support for the deployment of FGP services and shared support for the design/upkeep of FGP web page/web applications; actively assists in maintenance and support of computer desktops, laptops, and peripherals; assists staff and volunteers with installations and upgrades; works with staff to ensure that services and support expectations are being met; provides documentation and training resources to staff and volunteers; participates in new volunteer orientations, recognition events, and monthly in-service trainings; coordinates the use and reservations of resources and equipment; and coordinates hardware and software support for the volunteers' daily community service and special events. This position also provides maintenance and support for basic client products, peripherals, networks, and physical moves. Responsible for providing support on standard client hardware and software products; configures and installs desktop PCs and peripheral equipment; assists in the deployment of new images, software/hardware upgrades, and fixes; troubleshoots problems using scripts and checklists as guides; works with basic infrastructure products and researches trouble issues with guidance from others; and recovers data and files for staff and faculty when necessary.

· Training and Development: Create, schedule and deliver holistic and comprehensive IT trainings and workshops on technology and software applications to FGP staff and volunteers when necessary, in order to ensure effective implementation of virtual and face-to-face service implementation; trainings may be in-person or virtual; individual or small group, as needed; consult with staff and volunteers on current and future software and hardware requirements; solicit feedback from staff and volunteers to improve facilities and services; and create, update, and maintain extensive training manuals for current and future staff and volunteers, as well as program implementation guides.

· Administrative Support: Manage all of the technology systems for volunteer application processing; develop, update and maintain detailed tracking logs of problem status and resolutions; alert team members about recurring problems; catalog solutions to common problems and responses to frequently asked questions; and research, develop and implement technology strategies that will help increase overall program productivity.

· Uphold University mission through work performed.

· Other Duties as Assigned.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: BA required or equivalent experience with technology certifications. 1-2 years of relevant IT work experience required. Demonstrates working knowledge of basic hardware, software products, and problem-solving/troubleshooting skills. Advanced knowledge of working with computers and applications in a networked environment; ability to troubleshoot hardware, software, and server-related problems; knowledge working with Microsoft Office applications; file conversion; graphic design software and graphic preparation for various delivery (Web, PowerPoint, etc.); digitization of materials (graphic and text scanning, slide scanning, etc.); knowledge of working with client-server and web-based applications; and knowledge of pedagogical theory, tips, and techniques using technology. Must have excellent oral and written communication skills to be able to communicate at all levels and with all elements within the departments to include senior officials and external groups. Excellent interpersonal and public relations skills; strong oral and written communication skills; organized and detail-oriented; and expert technology skills. Works effectively with coworkers, volunteers, and community members by communicating the vision of the Foster Grandparent Program, GSEP, and Pepperdine. Extensive technical knowledge. Professionalism (i.e. addressing others by name, title, or other respectful identifiers) and respect of the diversity of our workforce in actions, words, and deeds. Equipment/Machinery Used: Scanner, copier, faxed machines, Microsoft Office and other software and other university-wide applications.

Preferred: Courses in technology, education, graphic, or information design recommended; certification in computer applications recommended; Experience training end-users in hardware or software preferred; and experience with project management preferred, experience with e-commerce a plus (for business division). Experience working with vulnerable populations, particularly at–risk seniors and youth, preferred.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a Restricted, Nonexempt, 30 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Daylight Time
Applications close:

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