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Team Leader, Application Management

Apply now Job no: 499824
Work type: Regular
Location: Malibu Campus
Categories: Technology, Information Technology

The Application Management Team Leader is responsible for the implementation and support of software applications. This position will be involved with visiting with users to analyze processes, study feasibility, design solutions, gather feedback, and implement/manage software systems. This position will also play a role in the development and implementation of custom services and applications through a leadership role within Application Management.

Duties

  • LEADERSHIP: Provides assistance and guidance, through mentorship, for other application analysts, student workers and interns in the Department in order to support University development. 
  • INNOVATION & SOLUTIONS: Designs, develops, and implements major custom applications for the University including planning, analysis, design, data modeling, implementation, testing, training, documentation, and maintenance Studies feasibility of new project requests to guide development operations.
  • COMMUNICATION & RELATIONSHIPS: Represents Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders. Develops and maintains strong partnerships with University departments and leadership, as well as with external vendors and service providers, to improve IT Client Services support services and to assure current and future operational and strategic success.
  • TRAINING & SUPPORT: Assists University faculty/staff/students with application related problems. Provides supplemental server and database administration functions to support software applications.
  • ADMINISTRATION: Supervises level one and level two analysts Reviews, approves, and/or submits regular paperwork and processes, such as bi-weekly or monthly timesheets, financial activities, assessments for mid-year and annual review processes, and other routine IT and University practices for self and staff.
  • PROJECT MANAGEMENT: Estimates time required for tasks and projects for self and direct reports. Reports status of current projects on a regular basis to leadership and stakeholders.
  • RESEARCH & ANALYSIS: Conducts needs analysis with constituents to identify opportunities for application improvements or new projects. Reviews application support requests (in-person, email, support ticket, etc.) to assist in root cause analysis and identify solutions and enhancements to improve user experience. Evaluates design/development trends, new/emerging technologies, and other application solutions for consideration within IT or the University.
  • COLLABORATION - As needed or required Provides backup support and assistance to other team members Collaborates with co-workers and university colleagues on departmental, division-wide, and institutional projects Shares process information and makes informal recommendations on how to improve processes and overall job execution within team/department COMMITTEES - As needed or required Serves on various committees within the Information Technology division Participates in external university committees.
  • DEVELOPMENT - As needed or required Attends trainings, vendor presentations, user group meetings, conferences and seminars Engages regularly in individual professional development related activities to remain current with industry technology trends and work processes
  • BEYOND JOB DUTIES - As needed or required Volunteers to undertake tasks that stretch the employee's capabilities Performs other related duties as assigned
  • UNIVERSITY MISSION Understands and supports the Christian mission of the University Upholds the University mission through team location atmosphere and work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor's degree in programming/systems or computer science, specialized training, certification, or equivalent work experience. Requires 3-5 years of systems analysis experience; and knowledge of distributed systems architecture, middleware, or object-oriented analysis and design. ACCOUNTABILITY (Intermediate): Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual team performance against defined standards.
ANALYTICAL THINKING (Advanced): Determines criteria for assessing issues and opportunities. Establishes clear goals and priorities needed to assess performance. Identifies relationships and linkages between different information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Establishes clear goals and priorities. Anticipates potential problems and develops solutions needed to resolve them systematically analyzes relationships between apparently independent problems and issues. Reviews and cross-reviews reports. Identifies trends as well as isolated events. Translates analytical reports into management presentations, and provides guidance to resolve issues. Anticipates the possible outcome of potential solutions. Identifies areas of significant concern or opportunity. Probes and initiates research to identify critical problems.
COMMUNICATIONS FOR RESULTS (Intermediate): Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of inter-related situations, asks probing questions, and solicits multiple sources of advice prior to taking action.
INITIATIVE (Intermediate): Seeks out new challenges that require risk taking. Determines the resources, team support, and technical needs necessary to enable success and procures them. Keep responding to the challenge in spite of obstacles and setbacks.
PROBLEM SOLVING (Intermediate): Applies simple problem-solving methodologies to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and device testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.

STRATEGIC TECHNOLOGY PLANNING (Basic): Investigates technology practices, priorities, and direction. Uses the strategic technology plan to set objectives and action plans for a specific work area.
DEVELOPING OTHERS (Basic): Instructs others in how to accomplish a task and provides safe opportunities in which to practice. Provides constructive feedback. Clarifies areas of difficulty and risk. Provides techniques and contact details for potential problems.
EMPOWERING OTHERS (Basic):Delegates simple tasks and the related decisions to others. Guides others in the criteria and choices available when making decisions. Provides context and parameters for individuals to develop objectives and plans for delegated responsibilities. Monitors their progress and provides feedback and support as necessary.
CHANGE ADVOCATE (Basic): Participates in change initiatives by implementing new directions and providing appropriate information and feedback. Offers ideas for improving work and team processes. Experiments with new approaches and improves productivity through trial and error.

Preferred: Demonstrated experience managing Microsoft.Net web applications; SQL Server Administration; Windows Server Administration experience. KACE or equivalent device management services, PaperCut, Sophos or equivalent Anti-Virus applications, Enterprise application licensing, HelpDesk, and HelpDesk ticketing experience.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a Regular, Exempt, 40 hour per week position.

Salary: Commensurate with experience.

Advertised: Pacific Standard Time
Applications close:

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