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Director, Real Estate Operations

Apply now Job no: 499855
Work type: Regular
Location: Malibu Campus
Categories: Director/Executive/Management

The Director of Real Estate Operations (REO) holds a position of leadership in managing Pepperdine’s on-campus housing and the accompanying homeowners’ associations, as well as the property management and rental income of other University-owned properties.

Description and Duties

The director is responsible for all aspects of real estate operations and charged with leading an effective, well-regarded department. This position serves as the primary representative of the REO department and homeowners’ associations to the University community and external constituents, in both routine and extraordinary settings; ensures compliance with applicable laws and industry best practices; adheres to and recommends modifications to the University’s policies surrounding real estate and homeownership; responds to and manages emergencies in an effective, timely manner; creates efficient, professional processes and communications that result in high customer satisfaction; oversees regular audits to ensure effective management; and serves as a valued partner with University leadership, faculty, and staff through various transactions, among others.

Additionally, the director manages real estate purchase and sale opportunities; oversees and coordinates all aspects of real estate transactions in conjunction with the real estate consultant; oversees associated loan programs; supports the Housing Committee and selection process (partners with the five school’s senior  leadership, budget managers, and finance department to process faculty and staff loans and maintain appropriate record keeping); ensures good budget management and stewardship of University resources (in partnership with the Business Services Major Area Budget Manager).

On-campus housing is an integral piece of Pepperdine’s culture, bringing faculty and staff to campus to facilitate impactful student experiences and honoring some of our best employees by creating engaging residential neighborhoods. The director oversees this incredible effort, including effective property management of University homeowners’ associations, by: establishing good relationships with homeowners,  association leaders, and the University; providing meaningful association advice and support, and responding quickly and diplomatically to complaints, issues, and maintenance requests among a myriad of other services.

This director’s responsibilities for the excellent management of off-campus, University-owned properties include: remaining knowledgeable about available properties and the real estate market, helping ensure continued and rental income (including assignment of use and marketing); overseeing the maintenance and value of the property (including property management, cleaning, and management); ensuring appropriate insurance coverage; responding to issues in a timely, helpful manner; and maintaining good relationships with tenants, among others.

Supervising an HOA Manager and Real Estate Consultant, the director is an exceptional manager, leader, and mentor for departmental staff. The director models and ensures excellence, professionalism, high performance, a service-oriented approach to work, continued refinement of communications and processes, and the promotion of the University’s mission, vision, and values, among others. The director manages projects to successful completion (ensuring they are of exceptional quality, on time, and on budget), and work cross functionally across departments toward shared goals and common project objectives (especially with design and construction, public safety, finance, and investments). This position performs other duties as assigned and reports to the Chief Business Officer.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

  • Required: Bachelor’s degree required
  • Real Estate license preferred
  • Excellent interpersonal skills, including the ability to develop and maintain effective working relationships with the University community, vendors, and various organizations
  • Superior written and verbal communication, including presentation skills
  • Ability to manage a large number of divergent, concurrent projects and tasks
  • Mindset of creativity, high energy, and resourcefulness
  • Demonstrated initiative, sound judgment, and excellence
  • Solutions-oriented and customer-driven approach to work
  • Leader, collaborator, and team player
  • Clear commitment to the University’s mission and the ability to effectively communicate it to a diverse set of constituents
  • Ambassador for Pepperdine, fostering a working environment that values respect and dignity, authenticity, and effective communication
  • Unwavering integrity, honesty, and reputation; a strong moral compass, and a “student-first” mentality that honors students as the heart of the institution

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a Regular, Exempt, 40 hour per week position.

Salary: Commensurate with experience.

Advertised: Pacific Standard Time
Applications close:

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