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Application Analyst, Application Management

Apply now Job no: 500057
Work type: Regular
Location: Malibu Campus
Categories: Technology, Information Technology

The Application Analyst implements, maintains, and supports custom and third-party software applications.


  • Innovation & Solutions - Implements and supports major custom applications for the University including planning, analysis, design, data modeling, implementation, testing, training, documentation, and maintenance. Studies feasibility of new project requests to guide development operations.
  • Communications & Relationships - Represents Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders. Develops and maintains strong partnerships with campus personnel and departments, as well as with external vendors and service providers, to assure current and future operation success. - (Essential)
  • Research & Analysis - Conducts needs analysis with constituents to identify opportunities for application improvements or new projects. Reviews application support requests (in-person, email, support ticket, etc.) to assist in root cause analysis and identify solutions and enhancements to improve user experience. Evaluates design/development trends, new/emerging technologies, and other application solutions for consideration within IT or the University.
  • Project Management - Estimates time required for tasks and projects. Reports status of current projects on a regular basis to leadership and stakeholders.
  • Training & Support - Assists University faculty/staff/students with application related problems. Provides supplemental database administration functions to support the software applications. Provides supplemental server administration functions to support the software applications.
  • Professional Development - As needed or required; attends training, vendor presentations, user group meetings, conferences, and seminars; engages regularly in individual professional development-related activities to remain current with industry technology trends and work processes.
  • Committees and Other Duties - Volunteers to undertake tasks that stretch capabilities; serves on various committees within the Information Technology division; participates in external university committees; performs other duties as assigned.
  • Upholds University through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor's degree in information systems or computer science, specialized training, certification, or equivalent work experience. 1-3 years of systems administration/analysis experience; and knowledge of distributed systems architecture, middleware, or object-oriented analysis and design. Demonstrates a working knowledge of basic hardware and software products. Demonstrates problem solving/troubleshooting skills. Advanced knowledge of working with computers and applications in a networked environment

Preferred: Bachelor’s degree in business, communication, modern languages, natural science, religion, sociology, humanities, education, technology (computer science, graphic or information design) or related field preferred; courses in technology, education, graphic or information design. Certification in computer applications recommended. Experience training end-users in hardware or software. Willing to work weekend and evening shifts on an as-needed basis. Experience servicing and maintaining classroom technologies
Strong technical skills in Information Technology. Excellent written and verbal communication skills. Excellent organizational and interpersonal skills needed to work effectively with a wide variety of internal and external resources. Excellent decision-making skills and ability to work under pressure. Experience in following emerging trends in technology. Expertise in the use of major project management and collaboration software, including MS Project, Asana, MS Office, email, calendaring, and emerging collaboration tools (wikis, Google Apps, web conferencing, etc.)

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a Regular, Nonexempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Daylight Time
Applications close:

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