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Client Technologies Analyst, AV Technologies

Apply now Job no: 500063
Work type: Regular
Location: Malibu Campus
Categories: Technology, Information Technology

The Client Technologies Analyst, AV Technologies works under the direction of Audio Visual Technologies Manager or Team Lead to provide technical assistance, support, and training to faculty, staff, and students at the Malibu Campus. Additionally, this position helps manage classroom technology and provides. support for select University events.

Duties

  • Training & Support - Responsible for providing support on standard client hardware, software products, and audio-visual equipment; configures, operates audiovisual equipment; troubleshoots problems using scripts and checklists as guides: escalates when necessary; works with basic infrastructure products; researches trouble issues with guidance from others; documents problem status and resolution tracking log; alerts team members about recurring problems; may provide on the spot training to clients; participates in integration testing; support events with setups, pickups, and training; documents solutions to common problems and responses to frequently asked questions; builds relationships with individual clients; identifies client service improvements and shares success stories with clients and team members; aware of service level agreement targets; takes steps to meet or exceed requirements; explains service procedures to clients; provides input during project planning and requirements phase; provides timely and complete project status reports to supervisor as requested.
  • Collaboration - Builds relationships with individual clients, including faculty, staff, students, and VIPs; identifies client service improvements and shares success stories with clients and team members; explains service procedures to clients; analyze and develop user documentation and training materials related to the coordination and presentation of workshops/classes related technology; provides backup support and assistance to other team members; collaborates with co-workers and university colleagues on departmental, division-wide, and institutional projects; shares process information and makes informal recommendations on how to improve processes and overall job execution within team/department.
  • Research & Analysis - Researches new technology solutions; submit service tickets; understand ticket data; participates in integration testing; documents solutions to common problems and responses to frequently asked questions (FAQs); troubleshoots problems using scripts and checklists as guides; escalates when necessary.
  • Administration - Provides timely and complete project status reports to supervisor on a regular basis; documents problem status and resolution in tracking log; meet regularly and proactively with faculty and staff to determine what applications/software/hardware that the division needs support and partnership with.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor’s degree or significant relevant experience required; courses in technology, business, education, theatre, cinema, graphic or information design. 1-2 years of relevant work experience. Demonstrates a working knowledge of basic hardware and software products. Demonstrates problem solving/troubleshooting skills. Advanced knowledge of working with computers and applications in a networked environment

Preferred: Master's degree in business, communication, modern languages, natural science, religion, sociology, humanities, education, theatre, cinema, technology (computer science, graphic or information design) or related field preferred; courses in technology, education, graphic or informational design. Certification in computer applications preferred. Experience training end-users in hardware or software. Experience with project management. Experience with e-commerce a plus (for business development). Event coordination and/or venue management. Film and/or theatre background. Strong technical skills in Information Technology. Excellent written and verbal communication skills. Excellent organizational and interpersonal skills needed to work effectively with a wide variety of internal and external resources. Excellent decision-making skills and ability to work under pressure. Experience in following emerging trends in technology. Expertise in the use of major project management and collaboration software, including MS Project, Asana, MS Office, email, calendaring, and emerging collaboration tools (wikis, Google Apps, web conferencing, etc.)

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a Regular, Nonexempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Daylight Time
Applications close:

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