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Senior Client Tech Analyst

Apply now Job no: 500069
Work type: Regular
Location: Malibu Campus
Categories: Technology, Information Technology

The Senior Client Technologies Analyst provides quality technology assistance to faculty, staff, and students.

Duties

  • Training & Support - Provides excellent customer service and support to the students, faculty, and staff by providing solutions to any technology challenges relating to the classroom or office environments; coordinates with other IT departments for all network, telephone, and server-related needs and access; supports and maintains classroom technologies, including projectors, smartboards, wall panel controls, Blu-ray players, cabling, and remotes; participates in migrations, office moves, and major upgrades; participates in integration testing.
  • Collaboration - Represents Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders; develops and maintains strong partnerships with campus personnel and departments to assure current and future operational success; provides backup support and assistance to other team members; collaborates with co-workers and university colleagues on departmental, division-wide, and institutional projects; shares process information and makes informal recommendations on how to improve processes and overall job execution within team/department; provides input during project planning and requirements phase.
  • Administration - Creates service tickets; reviews and submits regular paperwork and processes, such as status reports, bi-weekly or monthly timesheets, assessments for mid-year and annual reviews, and other routine IT and University practices; coordinates scheduling of technology resources and resolves conflicts arising from demand exceeding available resources; maintains supplies and keeps workspaces clean and organized; understands how to use all components of the request tracking software; coordinates scheduling of technology resources and resolve conflicts arising from demand exceeding available resources; maintains files of current licensed software; maintains supplies and keeps workspaces clean and organized; maintains emergency procedures; coordinates personal efforts with other Information Technology staff, technologists in other departments and schools, and vendors, when appropriate, to resolve problems and provide support services; when appropriate and beneficial, mentors others in the immediate group and in the broader Information Technology division in areas for which the Analyst has an expertise; is aware of service level agreement targets.
  • Research & Analysis - Research solutions to issues related to technical difficulties encountered by faculty, staff, and students. Includes optimizing Operating Systems, resolving hardware conflicts, and process improvements; attends product seminars and courses to broaden individual knowledge of hardware and software; evaluates new and emerging technologies and technology solutions for consideration within IT or the University.
  • Training & Professional Development - As needed or required; attends training, vendor presentations, user group meetings, conferences, and seminars; engages regularly in individual professional development-related activities to remain current with industry technology trends and work processes.
  • Committees and Other Duties - Volunteers to undertake tasks that stretch capabilities; serves on various committees within the Information Technology division; participates in external university committees; performs other duties as assigned.
  • Upholds University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor’s degree in business or technology/computer science, or related field, certification in computer applications recommended; experience training end-users in hardware or software. 2-3 years of relevant work experience training end-users in hardware or software as well as classroom technologies; willing to work weekend and evening shifts on an as-needed basis. Demonstrates a working knowledge of basic hardware and software products. Demonstrates problem solving/troubleshooting skills. Advanced knowledge of working with computers and applications in a networked environment

Preferred: Bachelor’s degree in business, communication, modern languages, natural science, religion, sociology, humanities, education, technology (computer science, graphic or information design) or related field preferred; courses in technology, education, graphic or information design. Certification in computer applications recommended. Experience training end-users in hardware or software. Willing to work weekend and evening shifts on an as-needed basis. Experience servicing and maintaining classroom technologies

Strong technical skills in Information Technology. Excellent written and verbal communication skills. Excellent organizational and interpersonal skills needed to work effectively with a wide variety of internal and external resources. Excellent decision-making skills and ability to work under pressure. Experience in following emerging trends in technology. Expertise in the use of major project management and collaboration software, including MS Project, Asana, MS Office, email, calendaring, and emerging collaboration tools (wikis, Google Apps, web conferencing, etc.)

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening.

This is a Regular, Nonexempt, 40 hour per week position.

Salary: Commensurate with experience

Advertised: Pacific Daylight Time
Applications close:

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