Execute the primary functions of the Office of Student Services related to the tasks associated with admissions and office management, providing full service recruitment and admissions services to prospective applicants and students to the School of Public.
Manage recruitment and admissions services, including recruitment fairs and information sessions; communicate with and manage inquiries, leads, applicants, and admitted students; process applications. Serve as the primary recruitment data analyst for CRM. Monitor effectiveness of marketing campaigns and other recruitment initiatives (email campaigns, events, and advertising). Manage all CRM and ERP systems and admission statuses. Act as the admissions point of contact for transcript evaluation. Coordinate admission and scholarship committee meetings and manage data to ensure current and accurate information. Oversee official transcript submission for deposited students. Ensure information is accurately maintained and uploaded into PeopleSoft.
Answer email inquiries, phone, and in-person/virtual interactions and manage the recruitment calendar, and campus visits. Manage administrative functions including event, faculty, and staff administrative support; mail services; reconcile and substantiate departmental credit card statements, including employee reimbursements; order business cards; manage materials inventory; pay invoices and serve as primary point of contact with the University Cashier’s Office and execute all cash/check deposit transactions. Develop and maintain files, including purchase orders, memberships, and partnership agreements; scan and store admission files for compliance; serve on various University committees, assist with enrollment services, academic advising, financial aid processing, and professional development and alumni relations; hire, train, and manage student workers and provide day-to-day supervision; perform other duties as assigned.
- ADMISSIONS: As delegated by the senior director, market the program including the overall development and promotion of the School of Public Policy's image through targeted strategies including: recruitment events, presentations to faculty and students at targeted institutions, and regular relationship-building with those who influence prospective student decisions (i.e., professors, policy leaders). Create recruiting calendar for domestic and international graduate fairs and other recruitment events; set up school visits and campus tours for interested candidates; responsibilities also include recruiting students to SPP's growing presence in Washington, DC and any other academic and professional programs created at the School of public Policy. Position should be seen as part of the school's overall promotion strategy, building program awareness among travel to local and national markets in support of student recruitment. The recruitment strategic plan should build to and maintain an enrollment of 110-130 students (total of two class cohorts). Manage the application and admissions process, create and maintain student application files; set up admission file reviews with faculty and senior director; maintain applicant checklist of admissions requirements and pending files for applicants; maintain high-touch services to prospective students and applicants. Prepare recruitment and admissions reports for the senior director and director of recruitment and perform other recruitment and admissions duties as assigned and needed.
- OFFICE MANAGEMENT: Manage the administrative functions of the Office of Student Services, including reconciling all departmental credit card statements, ordering all business cards, managing inventory, setting up mailings for the Office of Student Services, including GRE list pulls, acceptance packets, deposit notifications, denial letters, and others as necessary, paying all invoices and acting as primary point of contact for the University Cashier's Office and related cash/check deposit transactions, developing and maintaining files, answering phones, as necessary, fielding prospective student, applicant, and current student questions, and assisting all walk-ins, maintaining appointment calendar and planning travel (as necessary) for the director of recruitment and program relations. Maintain clean and organized office areas, including the student resource room and relevant conference room space, and replenishing recruitment and office supplies, as needed. Provide a welcoming reception to all current students at all times. Hire, train, and manage student workers in the Office of Student Services and provide day-to-day supervision. Perform other administrative office management duties as deemed necessary.
- ENROLLMENT: Partner with the Office of International Student Services (OISS) for F-1 Visa processing and requirements to ensure that students are in compliance with federal immigration requirements. Oversee orientation onboarding for new students and manage all communications to prospective students, applicants, and admitted/denied students. Ensure all newly admitted students are ready for matriculation and enrollment and smoothly transition to the School of Public Policy. Regularly report information back to the director on all of these responsibilities.
- EVENTS: Plan, organize, and execute new student orientation; welcome week activities; recruitment open house events and conferences.
- Perform other duties as assigned.
- Uphold University mission through work performed.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Skills and Qualifications
Required: Bachelor’s degree. Skill and diplomacy in interacting with students, prospective students, alumni, donors, employers and other internal and external constituents; exemplary communication skills, including proofreading and editing, written and oral communication; proven track record of making independent decisions. Superior interpersonal skills and the ability to work as a team member; demonstrated professional record of taking initiative, providing counsel, and a quick learner. Exceptional organizational skills and the ability to multi-task. Knowledge of Pepperdine University, the School of Public Policy, and academic policies. Knowledge and understanding of public policy and policy analysis and the industries of public policy. Experience in developing strategic plans within an academic/policy environment and working with others to achieve challenging goals. Ability to analyze broadly defined policies/activities and formulate plans for implementation of recruitment, financial aid, and student services issues; ability to initiate and take independent action. Knowledge and understanding of recruitment strategies, admissions processes, financial aid processing, academic advising, marketing and communication techniques, public policy analysis, and professional development coaching. Knowledge of internet and software for admissions, recruitment, and financial aid required, including CRM databases and on-line admission applications; experience with Microsoft Office (Word, Access, Excel, PowerPoint) and Google Education suite (Gmail, Drive, Calendar, Docs, Hangout, Sites).
Preferred: Master’s degree in management, marketing, or related field to the School of Public Policy (i.e., public administration, public policy, history, political science, economics, statistics, most social sciences). Work experience in the public policy or academic arena of at minimum 1 year to five years. Experience working in the policy environment; experience working in the academic environment. Candidates should have some familiarity with financial aid development and procedures, as well as some understanding of the admissions process. Preference given to those with broad experience in software used in the position:
- Recruit/Admission: Salesforce CRM, Marketing Cloud, Oracle/PeopleSoft, Etrieve, Zoom/AdobeConnect/GotoMeeting.
- Career/Alumni/Relationship Development: Handshake and Raiser’s Edge.
- Financial Aid: US Department of Education Origination and Disbursement, National Student Loan Data System (clearinghouse), and Oracle/PeopleSoft.
Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.
Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.
This is a Regular, Nonexempt, 40 hour per week position.
Salary: Commensurate with experience.