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Ticket Sales & Service Manager

Apply now Job no: 500927
Work type: Regular
Location: Malibu Campus
Categories: Athletics, Administrative/Office Support, Other

The Ticket Sales and Service Manager is responsible for managing the Pepperdine Athletics Ticket Office needs for seven sports (men’s & women’s basketball, men’s and women’s volleyball, men’s water polo, baseball, women’s soccer) regularly, while managing postseason ticketing needs for all sports. Position will also be solely responsible for managing the day-to-day operations of the ticketing office, including customer service, daily deposits and reconciliation of tickets. The Representative will generate revenue primarily by creating relationships via outbound/inbound phone calls and face-to-face meetings with a concentration on season basketball ticket sales with a secondary focus on the season, single game, mini-plan, and group sales for all ticketed sports.


  • Manage the day-to-day operations for the Pepperdine Athletics ticket office, using unsupervised judgment to generate revenue primarily by creating relationships via unsupervised outbound/inbound phone calls and face-to-face meetings with a concentration on season basketball ticket sales with a secondary focus on the season, single game and group sales for all ticketed sports. Operate and maintain the ticketing system (OvationTix/AudienceView Professional).
  • Oversee the ticket office on game days for seven sports (men's & women's basketball, men's and women's volleyball, men's water polo, baseball, women's soccer), preparing ticket files and audit sheets and serving as sole staff member responsible for all point of sale ensuring Athletics remains PCI compliant for all transactions.
  • Manage and oversee student staff ticket takers, ticket sellers and pass gate at all home athletic events.
  • Plan and implement local community outreach initiatives including, but not limited to youth groups, churches and youth sports programs to sell group tickets and experiences.
  • Sell and manage men's basketball season tickets, including prospecting new members, enhancing current member experiences and relationship building with this important group of friends and donors.
  • During all regular season events, manage and report all coach and student-athlete pass lists for both home and road events, including postseason. Work with the Compliance office to ensure compliance protocols are upheld. Use knowledge of NCAA Guidelines and compliance education to ensure all protocols are followed accurately.
  • Work with Advancement office to provide alumni and donor experiences and opportunities.
  • Perform other duties as assigned.
  • Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor's degree. Proficiency with basic computer programs like G-Suite, Microsoft office.

Preferred: Master's degree as well as relevant sales experience or knowledge of or relationships with local community groups. Knowledge of ticketing platforms and CRM systems a plus.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a Regular, Exempt, 40 hour per week position.

Salary: Commensurate with experience.

Advertised: Pacific Daylight Time
Applications close:

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