Assistant Director, Fully-Employed Program Administration
Job no: 501050
Work type: Regular
Location: West LA Campus
Categories: Graziadio Business School, Academic Support
This position will serve in a mid-level management role, with specific responsibility for leading the program advisement function served by the Fully Employed Program Office. The incumbent will serve a key role in managing the program advisement-related systems and processes that support student academic progress, retention, and degree completion.
- Lead program advisement function and related mechanisms and processes within Fully Employed Program Office; hire, train, & supervise team of academic advisors and support staff and ensure alignment of advisement-related systems and protocols across programs and campus locations.
- Manage student issues that escalate beyond academic advisor level. Collaborate with supervisor, program faculty, department chairs, and senior administration, as warranted, to develop solutions.
- In consultation with the Director of Fully Employed Programs, manage the ongoing course planning and scheduling cycle within the Fully Employed Programs.
- Closely collaborate with Director of Fully Employed Programs on the planning and execution of new student orientation and onboarding activities on behalf of Fully Employed Programs.
- Oversee the planning and delivery of student information resources through various activities and information channels (e.g., New Student Orientation, Resource Fairs, Program Office e-Bulletin, etc.)
- Leverage available and emerging technology tools to enhance program advisement practices and the effectiveness of resources provided by the Program office.
- Perform other duties and projects as assigned.
- Uphold the University mission through work performed.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Skills and Qualifications
Required: Master's degree and familiarity with the role and functions of an academic program office within a college/university setting.
Three (3) or more years as an academic advisor/counseling or a comparable role, with exposure to diverse student populations. Knowledge of principles and practices related to academic program operations. Strong interpersonal skills and service orientation. Effective strategies for managing entry- to mid-level professional staff, including hiring, training, supervision, and evaluation. Strong working knowledge of Microsoft Office tools and comfort incorporating technology into daily work. Competency with Microsoft Office products, Google-based applications, and current virtual communication methods/tools (e.g., Zoom).
Preferred: Master's degree in Education, Counseling, Human Development, or other related area. Two (2) or more years serving in a management role within an academic or administrative department at a college/university. Demonstrated ability to provide leadership in the development and implementation of new ideas and initiatives. Strategic approach to goal-setting, prioritizing, delineating objectives, and instituting accountability measures to carry out projects from inception to completion. Familiarity with PeopleSoft university database.
Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.
Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.
This is a Regular, Exempt, 40 hour per week position.
Salary: Commensurate with experience.
Advertised: Pacific Daylight Time
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