IT Support Assistant: Foster Grandparent Program (FGP)
Job no: 501361
Work type: Restricted
Location: West LA Campus
Categories: Graduate School of Education and Psychology, Technology
The Information Technology (IT) Support Assistant provides technology support to the Executive Director and program staff, in order to effectively implement the Foster Grandparent Program. Responsible for IT support and training for the FGP staff, over 150 Senior Corps members, and over 30 station partners. Manage emergency communication and all technology systems to ensure program efficiency and effectiveness. Research, develop, and implement technology strategies that will help increase overall program productivity.
- Provide technical support to the Foster Grandparent Program team and volunteers; deliver hands-on IT support for the deployment of FGP services and shared support for the design/upkeep of FGP web page/web applications; actively assist in maintenance and support of computer desktops, laptops, and peripherals; assist staff and volunteers with installations and upgrades; work with staff to ensure that services and support expectations are being met; provide documentation and training resources to staff and volunteers; participate in new volunteer orientations, recognition events, and monthly in-service trainings; coordinate the use and reservations of resources and equipment; coordinate hardware and software support for the volunteers' daily community service and special events; provide maintenance and support for basic client products, peripherals, networks, and physical moves. Responsible for providing support on standard client hardware and software products; configure and install desktop PCs and peripheral equipment; assist in the deployment of new images, software/hardware upgrades, and fixes; troubleshoot problems using scripts and checklists as guides; work with basic infrastructure products and researches trouble issues with guidance from others; and recover data and files for staff and faculty when necessary.
- Create, schedule and deliver holistic and comprehensive IT trainings and workshops on technology and software applications to FGP staff and volunteers when necessary, in order to ensure effective implementation of virtual and face-to-face service implementation; trainings may be in-person or virtual; individual or small group, as needed; consult with staff and volunteers on current and future software and hardware requirements; solicit feedback from staff and volunteers to improve facilities and services; and create, update, and maintain extensive training manuals for current and future staff and volunteers, as well as program implementation guides.
- Manage all of the technology systems for volunteer application processing; develop, update and maintain detailed tracking logs of problem status and resolutions; alert team members about recurring problems; catalog solutions to common problems and responses to frequently asked questions; and research, develop and implement technology strategies that will help increase overall program productivity.
- Perform other duties as assigned.
- Uphold University mission through work performed.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Skills and Qualifications
Required: Bachelor's Degree and 1-2 years of relevant IT work experience. Experience training end-users in hardware or software, experience with project management, and experience with e-commerce (for business division). Excellent interpersonal and public relations skills; strong oral and written communication skills; organized and detail-oriented; and expert technology skills. Experience with a scanner, copier, faxed machines, Microsoft Office, and other software and other university-wide applications.
Preferred: Courses in technology, education, graphic, or information design. Certification in computer applications. Experience training end-users in hardware or software. Experience with project management. Experience with e-commerce is a plus (for business division). Demonstrated working knowledge of basic hardware, software products, and problem-solving/troubleshooting skills. Advanced knowledge of working with computers and applications in a networked environment; ability to troubleshoot hardware, software, and server-related problems. Working knowledge of Microsoft Office applications; file conversion; graphic design software and graphic preparation for various delivery (Web, PowerPoint, etc.); digitization of materials (graphic and text scanning, slide scanning, etc.) Experience working with client-server and web-based applications; and knowledge of pedagogical theory, tips, and techniques using technology. Must have excellent oral and written communication skills to be able to communicate at all levels and with all elements within the departments including senior officials and external groups. Experience working with vulnerable populations, particularly at–risk seniors and youth.
Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.
Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.
This is a Restricted, Nonexempt, 20-32 hour per week position.
Salary: Commensurate with experience.
Advertised: Pacific Daylight Time
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