Box Office and Patron Communications Manager
Job no: 501599
Work type: Regular
Location: Malibu Campus
Categories: Advancement, Communication/PR/Marketing, Center for the Arts
This position connects Pepperdine and the richly varied communities of Los Angeles and surrounding communities by presenting a positive image, serving university donors and patrons, building and maintaining relationships within the university and the surrounding community, and supporting the financial viability of the Center for the Arts.
- Manage event listings and ticket inventory within ticket software, supervise sales to individual ticket holders, subscribers, donors, outside groups, and on-campus administrators.
- Develop annual strategy for communication to existing theatre patrons; research, analyze, and segment patron lists for print and electronic campaigns; oversee day-to-day patron communications; assist with CFA marketing and publicity efforts. Design and generate regular reports to share with Center for the Arts team detailing weekly, monthly, and annual sales, subscription sales, Pepperdine student sales, and other categories as needed. Supervise subscription campaign. Analyze sales metrics and make recommendations for increasing sales through targeted promotions and discounts as needed.
- Supervise and train student employees in customer service and point-of-sale operations; interview, hire, and schedule student employees; oversee front-of-house operations as acting manager during performances.
- Supervise cash and credit card transactions for all ticket sales; prepare daily deposits for ticket sales; reconcile event ticket sales and transfer ticket revenue monthly; act as daily custodian for the CFA primary change fund, including processing change requests, allocating funds for daily or temporary use, and performing daily reconciliation of employee allocations. Process recharges and statements for on-campus and off-campus rental organizations. Submit requisitions for reimbursement of ticket revenue and other purposes as needed. Reconcile sales, deposits, and holding account with General Accounting and other departments as needed. Maintain PCI compliance standards for box office.
- Oversee customer database; correct, update, reconcile, and merge various data sources to track customer activity. Develop and coordinate all CFA lists for email and direct mail marketing campaigns. Upload subscriber list to Raiser's Edge as needed.
- Serve as member of the Center for the Arts Marketing and Publicity team. Assist with the design and composition of emails, web content, letters, postcards, and other electronic and print pieces sent to current patrons; report on success of print and electronic campaigns; oversee and prepare lobby displays and signage.
- Serve as Front of House manager on duty as needed for professional presentations, rental events, and student events. Help facilitate ARTSReach bus-in performances. Support alumni and donor engagement opportunities, including meet-and-greets and backstage tours.
- Evaluate and make recommendations on ticket service provider contract and annual ticketing fees.
- Perform other duties as assigned.
- Uphold University mission through work performed.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Skills and Qualifications
Required: High school diploma or equivalent. 2-4 years in customer service and/or communications; 1 or more years of supervisory experience in a customer service environment. Knowledge of basic sales, marketing, communications, design, and editing principles; advanced internet search skills; quick learner and independent problem solver; excellent written and spoken communication skills. Advanced Microsoft Office skills, especially Excel; proficiency in HTML and Adobe Photoshop; advanced PC experience. Knowledge of web-based ticketing systems.
Preferred: College degree in marketing, business administration, communication, the arts, or a related area. Experience working in one or more of the following sectors: nonprofit, performing arts, or higher education. Familiarity with an institutional style guide; knowledge of ticket sales and performing arts industry standards; knowledge of accounting principles; cash handling and reconciliation skills. Expertise in Excel; familiarity with Access; experience managing web content and point-of-sales systems; familiarity with Adobe InDesign and Illustrator; experience designing print, web, and email content. Experience running reports and selling tickets in web-based ticketing systems.
Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.
Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.
This is a Regular, Nonexempt, 40 hour per week position.
Expected Pay Range: $23.80 - $26.44 per hour
The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.
Advertised: Pacific Standard Time
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