The Financial Aid Advisor is responsible for counseling undergraduate and graduate students and maintaining electronic student files. 

Duties

• Responsible for processing/awarding student aid packages, completing verification, performing return of title IV fund calculations for students who completely withdraw from the University, etc.
• Review weekly reports, such as no fed aid, enrollment change, verification, Pell mismatch, etc.
• Meet with prospective and current students on a regular basis; respond to student/parent email inquiries.
• Process Cal Grant awards electronically via the Webgrants website.
• Coordinate and process outside scholarship funds and departmental scholarships with other aid.
• Audit student files for SAP after every semester.
• Attend various Financial Aid conferences and workshops, participate in FA Webinars (in person or digital/live) events that we host for admitted students.
• Review and process Special Circumstance Appeals/financial documents for families who have extenuating circumstances.
• Certify Faculty/Staff Tuition Remission Discount via the HR database.
• Pro-rate financial assistance awards for students enrolled less than full-time.
• Serve on various Committees for our office.
• Resolve C-Flags related to Citizenship and Unusual Enrollment History.
• Assist with federal/state reconciliations.
• Assist with automating processes and system testing.
• Responsible for updating forms related to verification, along with other office forms and brochures as needed.
• Perform other various related duties as assigned.
• Uphold the University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor's degree; 1 year or more financial aid experience; 2 years or more student services/customer service/office experience. Strong communication and public relations skills; ability to clearly articulate verbally and in writing; strong organizational skills; ability to multi-task/prioritize workload; highly detail-oriented; excellent grammar/writing skills; ability to function effectively/independently; complex problem solving and ability to work as a team player Microsoft applications, (MS Word, Excel, PowerPoint and Google Suite)

Preferred: Familiarity with PeopleSoft and Etrieve (document imaging software).

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $22.10 - $24.55 per hour

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.